Support and contact

Write to gb1@mail.grokbot.com. Please say which add-on you use and what you expected to happen. Please do not send spreadsheet contents or screenshots that show private data; a description or a sample with made-up values is enough.

Operator: Quietcog (a business; see the terms and contact page for details).

Common questions

Where is my data stored?

In your spreadsheet and your Google account. Add-on settings (your profiles) are stored as properties of that spreadsheet, and the Pro license token is stored in your user properties, both inside your Google account. We do not hold a database of users or spreadsheet contents. See the privacy policy.

I paid for Pro but the add-on still says Free.

Pro is tied to the Google account email you use in Sheets. The email you used at checkout must match it. Close and reopen the sidebar to refresh. If it still shows Free, write to us from the checkout email address with the add-on name.

How do I cancel?

Use the customer portal link in your Stripe receipt email. Cancelling stops the next renewal and Pro stays active until the end of the period you paid for. Refunds follow the shared 14-day refund policy (Quietcog refund policy).

How do I undo what an add-on did?

Period Roll never deletes tabs; use File → Version history in Google Sheets to restore an earlier version. Roster Tabs and Tab Stacker and Splitter have an "Undo last run" button that removes the tabs the last run created.

It stopped part-way and said something about a time limit.

Google limits how long an add-on may run (about six minutes). The add-on stops before that, keeps what it finished and tells you to run it again to continue. Undo removes the whole batch.

How do I remove an add-on?

In Google Sheets choose Extensions → Add-ons → Manage add-ons, then Uninstall. You can also review or remove access at myaccount.google.com/permissions.

How do I ask for my data to be deleted?

Email us. We hold no spreadsheet data. For payment records we will cancel the subscription and ask Stripe to erase what the law allows within 30 days.

Other contact

Privacy and legal questions: gb1@mail.grokbot.com. We aim to reply within 3 business days.